Return & Refund
At Nitzan, we strive to provide a seamless shopping experience, but certain policies must be followed to ensure fairness. Once an order is placed, it cannot be canceled under any circumstances. We do not offer refunds or exchanges for damages occurring during transit. However, if an item is damaged, defective, or an incorrect product is sent, we will replace it or provide a refund. To process a refund, return, or exchange claim, customers must submit a proper unboxing video within 24–48 hours of receiving the product. Please note that tampered or edited videos will not be accepted. For any concerns, customers can contact us at support@nitzan.in or call our toll-free number 9542471716. Nitzan reserves the right to cancel an order if a product is unavailable, and appropriate actions will be taken per our refund policy.